Helios Rust Console Bot Documentation
Helios Store Orders & Payments
Track fulfillment, retry failed deliveries, issue refunds, manage subscriptions, and read your Helios Store analytics.
Three tabs in the Helios Store module cover what happens after a sale: Payments, Subscriptions, and Analytics.
Payments
Payments lists every checkout with its amount, what was bought, and its fulfillment result. Three totals sit above the list: Gross sales, Refunded, and Orders.
Each row shows a cart reference, the product, the buyer, and a status.
| Status | What it means |
|---|---|
| Fulfilled | Everything was delivered |
| Paid / Fulfilling / Retrying | Payment cleared; Helios is still working through the rewards |
| Manual review | Helios stopped rather than risk delivering twice |
| Failed | A reward could not be delivered |
Open a payment to see its individual rewards, and to reach the two actions that matter.
Retry
Retry re-runs the rewards that did not complete, and appears when an order is in manual review or failed.
Discord role, currency, XP-token, cooldown-reset, kit, item, existing-product, spawn, and custom-command grants are all safe to retry — each writes a receipt tied to the order, so a retry cannot pay out twice. Rewards that already completed are skipped.
WARNImportant
Nukes are the exception. An interrupted or ambiguous Nuke dispatch goes to manual review and is never repeated automatically, because Helios cannot tell whether it already fired. Check the game server before you retry one.
Refund
Refund returns the payment through Stripe. If the checkout was a cart, the whole cart is refunded together.
Refunds reverse what can be reversed: Discord roles are removed where possible, /bag slots granted by the order are subtracted, gift cards created by it are disabled, and any stock it claimed goes back. Kits, items, and commands that a player already redeemed cannot be reliably taken back — those stay visible for you to handle by hand.
INFONote
Payouts, balances, and tax documents are not in this module. They live in your Stripe dashboard, which you can open from the Stripe Connect row under Settings.
Archiving
View archived payments covers the reverse side of the list. Archiving a payment removes it from your store's KPIs, funnel, trends, refund totals, and product rankings — useful for test purchases and your own orders.
Archiving is reversible and never touches the Stripe transaction, the fulfillment state, or your ability to refund.
Subscriptions
The Subscriptions tab lists every customer subscription with its billing schedule, status, and next renewal date.
What happens on renewal and on expiry is set per product and snapshotted onto each buyer's subscription when they check out — see Products & Categories for those settings. Changing a product later does not rewrite subscriptions that already exist.
Buyers can cancel and resume their own subscriptions from the Account page on your storefront.
Analytics
Analytics aggregates the store over Today, 7 days, 30 days, or 90 days, each compared against the prior period.
Headline numbers: gross sales, purchases, checkouts initiated, conversion rate, average order value, and unique paying customers.
Below those: revenue over time, the checkout funnel, and top products.
The funnel is the one to read first. A high checkout-started count with a low purchase count is a pricing or trust problem at the last step — not a traffic problem.
Google Analytics
You can add a GA4 Measurement ID to send storefront traffic to your own Google Analytics property. Leave it empty and no tracking loads at all. Store previews never send analytics events.
Tips
- Check Payments after any wipe or server migration. A delivery server that changed keys is the usual cause of a cluster of failures.
- Archive your own test purchases so your conversion rate reflects real buyers.
- Compare Top products against what you actually promote. The mismatch is normally where the money is.
- Refund quickly and without argument on anything Helios could not deliver. It costs less than the reputation.
Common issues
An order is stuck in manual review
Something was ambiguous enough that Helios stopped rather than risk a duplicate. Check the game server, then use Retry on the payment. For Nukes, confirm the nuke did not already fire first.
The buyer says nothing arrived
Check /bag before anything else. Kits, Rust items, spawns, custom commands, existing Helios products, and XP tokens are delivered there and wait to be redeemed.
A refunded buyer still has their role
Helios removes purchased Discord roles on refund where it can. If its own role sits below theirs in the Discord hierarchy, it cannot — move the Helios role higher and remove that one by hand.
My analytics show fewer sales than Stripe
Archived payments are excluded from every store KPI by design. Check View archived payments, and remember Stripe also counts its own fees and payouts differently.
Gross sales look wrong after a currency change
Reports are totalled in your store's base currency. Buyer-local amounts are snapshotted separately, so a purchase made in another currency is reported at its converted base value.