Player Tools

Handle common player-support requests from one dashboard page: find the right account, check its history, and make a focused adjustment. Premium is required for Player Tools.

Find the right player

1. Open the dashboard, choose Manage Server → Player Tools.
2. Expand Linked Players and use Find a linked player.
3. Open the matching player and check their gamertag, platform, and Discord ID.
4. Review Selected Server for activity on the game server you chose.

Recorded activity for the test account on Helios Bot Testing. Last seen is historical activity, not proof that the player is online now.

Account Progress, further down the page, shows community-wide wallet, safe pocket, Battle Pass level, and XP. Balance Logs shows the latest 20 balance changes; use /player logs in Discord for the player's log panel.

Example: a 500-coin support adjustment

After checking the player's logs and confirming the adjustment is needed:

1. Under Player Management → Give Player → Money, enter 500 in Amount.
2. Add a clear Reason, such as Replacement for cancelled event reward.
3. Choose Give Money, check the player in the confirmation, then choose Confirm Action.
4. Wait for success, then review Account Progress and Balance Logs.

This credits the player's wallet across the Discord community. It is not a separate balance for the currently selected game server. The example is instructional; no currency was granted while preparing this guide.

To remove currency, use Take From Player → Money and choose Wallet or Safe Pocket. Helios removes up to the entered amount from that balance.

Example: reset one kit-bind cooldown

If a player needs another attempt at a specific emote kit:

1. Open their Cooldowns section.
2. Under Emote Bind Cooldowns, choose the matching phrase, such as I need Stones.
3. Choose Reset Selected, review the player and target, then confirm.

A selection example on Helios Bot Testing. No cooldown was reset for this screenshot.

Reset type	Scope
Product Cooldowns	This player's product cooldowns across the Discord community
Emote Bind Cooldowns	This player's emote-bind cooldowns on the selected game server

Use Reset Selected for a single target. Reset All clears every cooldown of that type for this player. These controls do not reset other players; product resets also leave server-wide product cooldowns alone.

Other support actions

Action	Result
Give Kit	Delivers an existing live kit to the linked gamertag on the selected server
Give Killstreak	Grants a configured reward; Coins pay instantly, other types are banked claims
Give XP / Take XP	Adjusts community-wide Battle Pass progress
Give Bag Item	Adds a custom item to the player's Helios bag
Bag trash button	Removes the selected stored item after confirmation
Temp Ban	Applies a timed restriction to Game, ORP, or TP Home, with a reason
Unban Player	Clears the selected active temporary ban on this server

For temporary bans, enter the duration in minutes and choose the correct Ban from type. For kit delivery, make sure the player is online on the selected server. See Killstreaks for how players collect those rewards.

Linking and online players

Link Player connects a Discord member to their game account. Unlink Player removes that account link from the Discord community, so verify the identity first. See player linking and unlinking.

If Online Players says Not set up, configure /panel players-add in Discord for this server. The dashboard uses that player-list snapshot and refreshes it every minute. An empty or historical activity record in Linked Players is not the live online list.