Staff Support Commands

Support Diagnostics

Command	Tier	Role	Purpose
/whoson	Free	Moderator/Admin	View online players for incident scope.
/stats	Free	Moderator/Admin	Inspect player stats for report handling.
/player search	Free	Moderator/Admin	Resolve gamertag-to-Discord link issues.
/dcfeed list	Free	Moderator/Admin	Verify killfeed routing during outages.
/dcplayerfeed list	Free	Moderator/Admin	Verify join/leave feed routing.
/events	Free	Moderator/Admin	Validate event feed configuration.
/ticket stats	Premium	Admin	Review support ticket volume and resolution status.

Ops Utility

Command	Tier	Role	Purpose
/batch	Free	Admin	Run grouped utility flows.
/kitgrab	Free	Admin	Export kit command set.
/easy shop	Premium	Admin	Quick-start shop setup tasks.
/say	Free	Linked Staff	Broadcast Discord message to in-game chat.
/panel pvp	Premium	Admin	Create live PvP leaderboard panel.
/panel pvp-remove	Free	Admin	Remove leaderboard panel output.
/ticket panel	Premium	Admin	Configure the ticket support panel, categories, staff roles, and transcripts.
/ticket close	Premium	Ticket opener or staff	Close the current ticket with confirmation.

Common Player Escalations

Player Command	Tier	Escalate When
/market	Free	Market behavior conflicts with configured server policy.
/daily	Premium	Daily reward unavailable due to premium status.
/battle, /clan, /scrims	Premium	Premium-gated systems unavailable.
/bank, /deposit, /withdraw, /pay	Free	Account is not linked or balance validation fails.
/shop	Mixed	Premium-only shop behavior is expected but unavailable.

Escalation Policy

• Moderators should not run wipe or premium transfer commands.
• Premium/billing actions should be escalated to owner role.
• Every destructive request should include server name and timestamp.